Tecno Display will repair or replace, at our discretion, any electrical part found to be defective within 2 years from the original date of delivery. Such replacement parts do not extend the warranty period. This warranty does not cover any labor required to replace defective parts since our products are designed to be customer serviceable. In no event will a defective part(s) be justifiable cause for an entire showcase replacement.

Should you experience problems with your Tecno Display showcase, please call the customer service department so that we may assist you in troubleshooting the problem. Our showcases are factory tested and inspected prior to shipping, in the event of a problem; we will assist you in resolving the issue. Based on your discussions with Tecno Display if a part is determined to be defective a return authorization number will be issued. Replacements are sent the same method as the return was sent. Defective parts must be returned to Tecno Display for us to issue a new part.

Tecno Display’s limited warranty does not cover broken glass or mirrors, damaged locks or lost keys, burnt out light fixtures, broken casters or levelers, damaged cords, damaged switches, general mishandling, wear and tear, or any part where identification numbers have been altered. Warranty is void if non Tecno Display OEM parts are used. Please be aware that lamp wattage should never exceed the original wattage that comes with the showcase, doing so will cause damage. Showcase instructions need to be read prior to usage. Any damages occurring due to incorrect assembly or usage are not covered by Tecno Display’s warranty. In tower cases, wall showcases, and shadow boxes, electrical components are placed in the top canopy of the showcase, do not block or inhibit the ventilation process. If the ventilation process is impeded due to misuse by the customer, Tecno Display declines responsibility for any resulting damages to the showcase or other items.

All other warranties, expressed or implied, including fitness for a particular purpose are hereby disclaimed. Warranty covers original owners only; warranty is void if sold to another user.

Upon placing an order, a Tecno Display salesperson will provide an estimated ship date. Tecno Display shall not be liable for delays caused by the shipping company or for reasons beyond the reasonable control of Tecno Display. If requesting an inside delivery, it is the responsibility of the customer to calculate whether the product and crating will fit inside the business or residence and will go through the door. Tecno Display is not responsible for any special handling charges assessed by courier due to customer request upon delivery. The following special delivery services are available (except from UPS) for an additional charge: inside delivery, residential area deliveries, “two man delivery” (for extra large cases or more than one), uncrating, debris removal and full-service blanket wrapped moving company. Your Tecno Display salesperson can assist you with detailed information about special delivery pricing and your requirements. All prices are FOB Hayward, California.

Tecno Display is a manufacturer of showcases and does not specialize in design services. Tecno Display is not responsible for the fitting and layout of fixtures. Showcases built per customer’s design drawings must be specified on the purchase order. Drawings must be precise with accurate measurements. In case of a dispute arisen by the interpretation of the drawing, Tecno display’s interpretation will prevail. Please make sure the interpretation is correct. If the customer has special design requests, these requests need to be precise, including but not limited to, color scheme, finishes, electrical requirements, measurements, hardware, and tolerances. A standard anodized aluminum frame color will be matched with the laminate color chosen, if no other is requested. Additional charges may apply for changes. For showcases made with a wood grain Tecno Display retains sole discretion of grain direction unless specified. Tecno Display cannot guarantee full reproduction of a wood finish purchased earlier. Wood batch, aging, temperature, and light are differential factors of look. Tecno Display reserves the right to select the industry standard materials used for construction. Tecno Display has attempted to represent the product in the catalog or website as precisely as possible. In case of a dispute Tecno Display’s interpretation of the catalog and the website will always prevail. Tecno Display reserves the right to photograph Tecno Display cases at any location and to use photographs in advertising and/or marketing.

There is no exchange or return of any of our products. All sales are final. Under special circumstances to be set by Tecno Display, any merchandise that is authorized for return must be received by Tecno Display before any credit can be issued. Tecno Display must secure payment prior to producing any showcases except for customers with payment terms. Orders cannot be cancelled.  Deposits will not be refunded under any circumstances. Order changes, if possible, may accrue fees and price increase. If a showcase is fully or partially manufactured at the time of the change order a new case might have to be made and a charge will be made for this.

All orders must be prepaid in full including freight prior to shipping date. If a credit card is used for purchase, in case of dispute the customer agrees to first attempt to resolve the issue directly with Tecno Display. A finance charge of 1.5% per month (18% per annum) will be assessed on all credit accounts that are past due. A service charge of $30 will be assessed on all returned checks. Each showcase ordered and delayed by the customer over two weeks is subject to a $50 storage fee per month. Our maximum paid storage period is 45 days after which customer will be required to take delivery. After said period merchandise will be considered as unclaimed and disposed of or sold to the highest bidder at Tecno Display’s sole discretion. Blanket orders for drop shipments can be stored for a maximum of three months and will be billed on a ten days payment terms if they are still in Tecno Display’s warehouse after that period. Storage fees will apply or merchandise can be shipped directly to the customer. In the event the customer does not render payment to Tecno Display within Tecno Display’s terms and conditions, the customer shall be liable for interest at the highest rate allowable under California law and all cost of collection including, but not limited to, legal fees, court costs, and collection fees. Customer grants Tecno Display a security interest in all goods shipped until such time as all money due to Tecno Display has been paid in full. Any discounts given at the time of sale will be void if the invoice has not been paid in full within the credit terms. The sale of merchandise by Tecno Display is a sale on consignment in accordance with the uniform commercial code and is the property of Tecno Display until merchandise is paid for in full at which time title passes to the customer. Customer’s contract with Tecno is governed and interpreted under California law. All court hearings to be heard in Alameda County.

Tecno Display shall not be liable for any special, incidental, or consequential damages or for loss, damage or expense directly arising from customer’s use of or inability to use the showcase either separately or in combination with other equipment. Tecno Display shall not be responsible for personal injury, loss, destruction of other property, or from any other cause. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Tecno Display.